PMS Migration at Feldberger Hof

Feldberger Hof is one of the best-known family hotels in the Upper Black Forest. Whether in summer or winter, daily hotel operations are diverse, highly frequented and organizationally demanding.

To continue meeting these high requirements and further optimize internal processes, the hotel management decided to migrate its Property Management System (PMS) from Protel to ASA HOTEL. The goal was to simplify workflows, centrally connect systems and noticeably ease the day-to-day work for the team.

We have summarized the project highlights for you.

Challenges, Solutions & Results

The challenges

Feldberger Hof works simultaneously with a wide range of systems and departments – from reception and housekeeping to spa, gastronomy and guest communication. The hotel was therefore looking for a modern PMS that:

  • is clear and intuitive to use
  • centrally maps complex workflows
  • integrates reliably with existing third-party systems
  • does not disrupt ongoing hotel operations

The clear focus was on a structured and smooth migration from Protel to ASA HOTEL.

The solutions

With ASA HOTEL, a powerful and flexible Property Management System was implemented, perfectly tailored to the requirements of a large family hotel. A key success factor was the seamless integration of all relevant systems, including:

  • ReGuest Hotel CRM for intelligent and automated guest communication
  • Vioma Channel Manager for centralized control of online booking channels
  • orderando – Guest App for digital guest services and communication
  • Rateboard Revenue Management System for data-driven, dynamic pricing
  • ASA Booking Plan SPA for structured spa organization
  • ASA Housekeeping Tool for efficient planning of cleaning processes
  • Schulte locking system and Xenia POS system for smooth integration of access control and gastronomy

All interfaces were fully set up, tested and successfully put into operation during the implementation phase, ensuring secure and reliable data exchange across all systems.

The result

The PMS migration from Protel to ASA HOTEL resulted in significant improvements in daily hotel operations:

  • Optimized processes: clear workflows reduce errors and coordination effort
  • Greater transparency: consistent data available across all departments
  • Time savings: automation relieves the team in day-to-day operations
  • Improved guest service: faster responses and personalized communication

As a result, Feldberger Hof now benefits from a stable and future-proof system landscape that supports further growth and consistently high service quality.

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