ASA HOTEL implementation at Lake Garda: AktivHotel SantaLucia

The AktivHotel SantaLucia – a modern 4-star sports hotel in Torbole on Lake Garda – is known for its ideal location, excellent service, and a wide range of sports and wellness offerings, and has been awarded as the number 1 hotel at Lake Garda. In order to continue working at the highest level, the hotel decided to switch to the ASA HOTEL Property Management System – a significant step towards digital efficiency. Together with hotelfabrik, the entire process was professionally implemented.

We have summarized the project highlights for you.

Challenges, Solutions & Results

The challenges

The AktivHotel SantaLucia had previously been using another PMS system that no longer met the growing demands of modern hotel management. The challenge was to reliably and completely transfer all existing data to the new system – while the hotel was still in operation. At the same time, various third-party systems needed to be seamlessly integrated, and employees had to be trained on the new processes.

The solutions

In close collaboration with the hotel’s team, we implemented ASA HOTEL as the central system for hotel management. Part of the project included:

  • Full data migration from the previous PMS system
  • Introduction of the ASA Touch POS ordering system
  • Integration with existing systems such as:
    • Channel Manager
    • Correspondence and marketing tools
    • Revenue Management System RateBoard

Additionally, custom reports were created for various management areas, and guest segmentation was optimized to better align the service.

The result

Thanks to the seamless transition, the AktivHotel SantaLucia is now able to make its processes significantly more efficient:

  • Intuitive operation: Employees benefit from a user-friendly system.
  • Automation: Many processes have been automated and simplified – saving time and reducing errors.
  • Transparency: The overview of bookings, revenues, and guest segments has greatly improved.
  • Added value for management: The entire management team benefits from better planning and more informed decision-making.

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Thank you, hotelfabrik!

„We chose hotelfabrik as our ASA HOTEL partner, and from the very first moment, we were impressed by the friendliness of Manuel and his team. We had no doubts about who we wanted to entrust with this important transition. They supported us with great patience during the difficult PMS switch – and the support from the entire hotelfabrik team is always quick and, above all, solution-oriented. Thank you, hotelfabrik!“

Silvio Rigatti
Owner of AktivHotel SantaLucia

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